Reptiles2You Membership

Reptiles2You provides discounted FedEx shipping services to our registered members. Reptiles2You is FREE TO JOIN, simply click the button below to sign up and start saving money today!

FedEx Related Questions

This page contains General FAQ's about shipping reptiles with FedEx, our preferred carrier (other categories are listed in the Help/FAQ Categories box to the left).

If you can't find an answer to your question, email us - we'll be glad to help you personally.  (If your question is a good one, it may eventually show up here so others can learn from it as well.)

Proper Label Address Formatting

Having the Shipping Address on your label properly configured can prevent problems and help ensure successful on-time deliveries. Here are a few tips to follow to be sure your label is formatted properly:

  • Put ONLY the building number and street name in the Address 1 field - do NOT put "ADDRESS QUALIFIERS" (Apt #, Lot #, Suite #, etc) in Address 1 field).
  • Put "address qualifiers" ("Apt #, Lot #, Attn: Joe Blow", etc) in the Address 2 field - NOT in Address 1.
  • Use a 9-digit zip (zip + 4) if you know it. (It's not mandatory, but will help ensure successful delivery of your shipment. If you don't know the extra 4 digits don't worry - we utilize FedEx AVS (explained below) which usually fills it in for you).

When you select previously saved addresses from the drop down boxes on the Shipping Labels page, be sure they are structured properly as described above - ADDRESS QUALIFIERS "Apt #, Lot #", etc) CANNOT BE IN THE ADDRESS 1 FIELD! If your saved addresses are formatted incorrectly, EDIT/CHANGE THEM in your My Account Address Book HERE)!

FedEx AVS (Address Validation Service)

In order to help ensure successful deliveries, Reptiles2You utilizes FedEx AVS (Address Validation Service) when creating shipping labels. When you hit the Quote Shipping button, AVS compares the Shipping Address you entered against the address data FedEx uses for actual deliveries.  If the address you entered does not agree with FedEx data, this system may modify the address you entered.

Things you may sometimes see:

  • Some words may be abbreviated (e.g. "Apartment" may be changed to "APT", "Street" may be changed to "ST", etc).
  • Street and city names may be changed to all capital letters.
  • City name may actually be CHANGED in some occasions (when two small municipalities have "fuzzy boundaries" or overlapping routes, FedEx AVS may change the city name based on their routing info).
  • Carrier route codes (extra 4 digits) may be appended to the zip code you entered.

How can I tell how FedEx will route my shipment?

FedEx routing codes are just below the tracking number on the labels:

FedEx routing hub codes

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Why does Reptiles2You only use FedEx and not UPS?

We believe FedEx typically does a better job with live shipments than any other carrier. Are they perfect? No, but they're good. Our sister company Ghann's Cricket Farm has been shipping live crickets since 1952 (that's a long time!), and has used just about every carrier there is. Their experience with FedEx was better overall than any of the others. Also, as many of you probably know, Reptiles2You owners Clay Ghann and Debbie Price were both involved with Reptiles Express from its beginning (Clay was co-owner of RE, Debbie was customer service manager).  RE used UPS for a little while in the beginning, then switched to FedEx, so, we have experience with both carriers, and prefer FedEx.

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But I've heard that FedEx doesn't carry live animals?

They don't for just anyone, you have to get certified with them. Live animal transport is tricky business, and the carriers typically DON'T want to do it. Reptiles2You has reached agreements with FedEx that not only allow you to ship your reptiles with them, they even give us special treatment that other (smaller) shippers don't get.  FedEx has a Premiere Customer Service team that only high-volume shippers like us have access to, so you can rest assured that your precious animals have the best care and service they can possssibly get when you ship with us.

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Why can't I get certified with FedEx myself and ship directly with them?

There are several reasons why using Reptiles2You is better than getting certified yourself:

  1. You avoid the FedEx certification process (it's lengthy, time consuming, and can be costly).
  2. Typically FedEx only allows certified live animal shippers to ship B2B (business to business - no residences). Reptiles2You is FedEx certified to ship to and from both businesses AND residences.
  3. FedEx is hesitant to allow even certified reptile shippers to ship snakes.  Reptiles2You is certified to ship all non-venomous reptiles - including snakes - to and from businesses and residences.
  4. We are experts when it comes to moving live animal shipments through the system. When there are problems, we know who to call, what to do, and how to get it done.
  5. You SAVE MONEY by shipping with Reptiles2You. Our high-volume discounts mean you will typically save at least 20 percent vs FedEx published rates.

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Are reptiles safe on FedEx planes?

Of course, didn't you see Snakes on a Plane? :-) YES, your animals are fine on planes. FedEx puts all Reptiles2You packages in special cargo areas that are not only pressurized, but temperature controlled as well (55 - 70 F).

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How do I get my package to FedEx?

The best way is for you to drop off your package at a FedEx Ship Center (find one near you). Or if you prefer, a pickup can be scheduled for a FedEx driver to pick up your package at your location (small fee required). Soon our site will give you the ability to schedule a pickup when you buy a label, but until then just call 404-477-4102, or email us - we'll schedule it for you!

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I bought a label but cannot ship for a few days - how long is my label good for?

If you purchased a label planning to ship right away but your plans change, don't worry - your label is good for a little while (a few weeks at least).  FedEx does "recycle" tracking numbers though, so the tracking number on a label you bought last week will eventually come up for re-use by FedEx on another shipment, in all likelihood by someone else (if the same number comes up for YOU again - go to Vegas!).  So in theory if you wait TOO long to use your label (months?) and FedEx reissues that tracking number, there could be two packages in the FedEx system with the same tracking number - which would not be good!  Waiting only a few days (or even a few weeks) should be fine, but if you have to wait longer than that, we advise you contact us to cancel your order (we'll gladly refund your money), and then just buy a new label.

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Why is my shipping label BLANK!?

Try using a different browser.  Strange problems like this are often related to web browser quirks.  Different browsers (Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Firefox, etc) behave differently, and security settings within each browser can affect the way pages and documents are displayed (or NOT displayed as in the case of blank labels). Also as browsers are updated to latest versions to fix bugs, sometimes new bugs are CREATED (welcome to the wonderful world of computing!) Overall, we recommend GOOGLE CHROME as the best browser to use when interacting with our site and printing your shipping labels.  We have had several incidents of people using MS EDGE that could not see or print their shipping labels - when they hit the PRINT LABEL button, they saw a blank pdf page or an incomplete label (missing a barcode, or some other data).  Using Google Chrome these same labels appeared and printed just fine. So the bottom line is, if you experience strange behavior, try using a different browser.If the problem persists, please report it to us.

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More content coming soon!

If you can't find an answer to your question, email us - we'll be glad to help you personally.  (If your question is a good one, it may eventually show up here so others can learn from it as well.)

Thanks for stopping by!