Frequently Asked Questions

So you're a newbie, huh? You've come to the right place - we've got your back! All it takes to successfully ship your reptile is the proper materials and a little knowledge, and we can provide you with both!

You need packaging designed for shipping live animals (strong corrugated box with foam, deli cup and/or cotton reptile bag). If you only need to ship one or two animals, getting one of our pre-fab Reptile Shipping Kits is the way to go. Get one of our kits, pack your animal as instructed on our Shipping & Packing Guidelines page, purchase your Discounted Shipping Label (you'll have to Register as a Member first, and then then Login to do that), put the label on the box, take the box to your nearest FedEx drop-off location (or we can schedule a pickup at your home if you prefer), and that's it!

Read through the rest of the info on this page as well as our Shipping & Packing Guidelines page, and when you receive your kit you'll be ready to rock!

If you have any more questions, email us - our Customer Service Manager Debbie Price will be glad to help!

Reptiles2You members are allowed to ship live NON VENOMOUS reptiles and amphibians (NO VENOMOUS ANIMALS!, and no mammals or birds), as well as of course any normal (non hazardous) items, to and from business and residential addresses. All live animal shipments must adhere to the Reptiles2You Shipping & Packing Guidelines.

R2You members must also adhere to the FedEx US Shipping Terms and Conditions in effect at time of shipment which specify items that CANNOT be shipped, which include but are not limited to the following:

• Cash, explosives or items resembling explosives, fireworks, firearms and/or ammunition (unless you are properly licensed), batteries, illegal drugs, liquor, aerosols, dry ice, hazardous waste, venomous reptiles, etc.

If you are still uncertain about something you want to ship, email us for guidance.

Reptiles2You currently offers the following FedEx services:

• Priority Overnight
• Standard Overnight
• 2Day AM
• 2Day
• Express Saver (three days)
• Ground

All service levels are available to and from businesses and residences.

All live shipments should be sent via Priority Overnight, and only shipped Monday through Thursday to allow for next morning delivery (overnight shipments shipped on Friday would not be delivered until Monday which is unacceptable). Failure to use Priority Overnight for live shipments greatly increases possibility of your animal DYING in transit, and neither FedEx nor Reptiles2You compensates for loss of live items.

No, at present Reptiles2You does not offer insurance for your shipments.

Yes, we know there are other shipping companies that do offer insurance, but READ THEIR FINE PRINT - THERE ARE MANY RESTRICTIONS! Their insurance typically only covers your animal if it arrives DOA, AND the package is LATE. Since FedEx delivers the vast majority of their packages on time, insurance rarely has a chance of being worthwhile. With long odds like that, is that a smart purchase? We don't really think so. But IF YOU DO - and you absolutely must have your live shipment insured - we suggest using our friends at SYR (ShipYourReptiles) - they're good folks too. :-)

All live animals must be shipped in a STURDY new (unused) corrugated box DESIGNED FOR SHIPPING ANIMALS. Yes, you can get “a cardboard box” just about anywhere, but boxes that are not designed for shipping live animals are more likely to suffer damage in transit that could endanger your precious cargo. Our agreement with FedEx mandates the use of packaging that meets requirements for live animals, moreover – you owe it to the animal – protect it properly!

The box must contain sturdy foam insulation at least 1/2" thick (ours is 3/4" for added safety) to help maintain proper temperatures in the inner cavity and to add strength to the package.

The inner cavity must be large enough to contain the deli cup or cotton bag housing the animal, a heat or cold pack if required, and adequate cushioning material (crumpled paper, etc) to help absorb the bumps and bangs that will undoubtedly occur during transit.

Reptiles2You shipping boxes are made specifically for us to our specifications, we offer thick foam insulation, tight-sealing deli cups, high-quality cotton bags, and our boxes are specially printed with the proper information in bright colors to make them easy for carrier personnel to spot so they know it's an important shipment. Using our packaging will help ensure that you are providing your animal the greatest opportunity for a comfortable and safe trip.

Don’t cut corners by using sub-standard packaging that might result in your animal dying or escaping. That’s not good for you or the recipient, it reflects poorly on our entire industry, and provides fuel for those that seek to have keeping reptiles as pets banned entirely.

YES - federal and state regulations require all live animal shipments to have certain information clearly visible on the outside of every package.

Download THIS LABEL, fill in the fields (scientific name of the animal, the common name, and the qty of animals in the box), and affix it to the outside of the box.

As of this writing, this label meets all federal and state requirements, however, proper labeling is YOUR RESPONSIBILITY. If there is any doubt, please contact your local FWS (Fish and Wildlife Service) to see if there are any special labeling requirements for the species you are shipping. IT IS IMPORTANT THAT WE AS A REPTILE COMMUNITY FOLLOW ALL FEDERAL AND STATE GUIDELINES TO PROTECT OUR INDUSTRY.

Shipping live animals always involves some degree of risk that the animal will encounter less than ideal conditions, and that risk can increase dramatically when the temperatures are significantly higher or lower than what the particular animal needs. Having knowledge of the particular species you are shipping is paramount, as different animals require different considerations - so KNOW YOUR ANIMAL!

But generally speaking, the guidelines below can help you make informed decisions when shipping most reptiles and amphibians in certain temperature ranges. IMPORTANT - when we use the term "heat packs", we are talking about heat packs that are designed for shipping live animals (like the ones we sell)! Do NOT use the "hand warmer" heat pack products found in sporting goods stores - they are NOT designed for shipping live animals and can get TOO HOT and actually prove deadly to your precious cargo! Also, when using the Cryopak Phase 22 packs (which are GREAT for shipping!), we do recommend putting them in a ziplock bag (in rare cases they have been known to leak a bit).

General Temperature Guidelines

Below 40°F- In weather this cold we recommend you consider not shipping at all, and wait for warmer weather if possible. If you MUST ship in weather this cold, use heat packs!

40°-70°F - Some type of temperature regulation is strongly suggested. If temps are expected to be towards the LOWER end of this range throughout transit, a heat pack (40 hour or longer) may be a good choice for most animals. If temps will be more towards the middle or upper end of this - range or are expected to fluctuate within the range (e.g. shipping from a cold area to a warmer destination) - a true heat pack may be too much for some animals (some sensitive animals (crested geckos, some chameleons, etc) do not fare well above 75 degrees, so if it's 60 degrees outside, a true heat pack in a 7x7x7 box will probably get too hot). In a case like this, a warm Cryopak Phase 22 is a great choice as it can help keep the temp inside your box moderately warm without getting too hot. Place a Phase 22 pack in boiling water for about 2 minutes, carefully remove (with tongs!), and let it sit at least 3 minutes before putting it in the box. In temps below 72 degrees, it will gently release it's heat energy inside your box as the pack undergoes "phase change" from liquid to solid, thereby keeping the contents of the box slightly warmer, without getting too hot like a true heat pack might do.

70°-85°F- Phase 22 packs are also good in this range. Cool them down (place in freezer for a few hours (or fridge overnight), then wrap with a cloth or paper towel before putting it in your box. It will gently absorb heat, and help keep the inside of your box a nice low to mid 70's temp.

85°-95°F- Phase 22's are again highly recommended. Cool the packs down place in freezer for a few hours (or fridge overnight), then wrap with a cloth or paper towel before putting it in your box. They will gently absorb heat as they change from solid back to liquid, and help keep the inside of your box closer to a mid 70's temp. If you're certain your box will be in the upper end of this range for the entire trip, use multiple packs, and maybe a Thermafreeze Cold Cell as well.

Above 95°F - In weather this warm we recommend you consider not shipping at all, and wait for cooler weather if possible. If you MUST ship when the shipment will be exposed to temps above 95°F, you MUST use cold packs! We also strongly recommend you ship HAL (Hold At Location) to a FedEx ship center for pick up.

These are only general temperature guidelines. You should always consider specific temperature needs of the species you plan to ship, the temperatures in the shipment origin location, and temperatures in the shipment destination location and adjust packaging as needed.

Having the Shipping Address on your label properly configured can prevent problems and help ensure successful on-time deliveries. Here are a few tips to follow to be sure your label is formatted properly:

• Put ONLY the building number and street name in the Address 1 field - do NOT put "ADDRESS QUALIFIERS" (Apt #, Lot #, Suite #, etc) in Address 1 field.
• Put "address qualifiers" ("Apt #, Lot #, Attn: Joe Blow", etc) in the Address 2 field - NOT in Address 1.

When you select previously saved addresses from the drop down boxes on the Shipping Labels page, be sure they are structured properly as described above - ADDRESS QUALIFIERS "Apt #, Lot #", etc) CANNOT BE IN THE ADDRESS 1 FIELD! If your saved addresses are formatted incorrectly, EDIT/CHANGE THEM in your My Account Address Book HERE)!

YES. In order to help ensure successful deliveries, Reptiles2You utilizes FedEx AVS (Address Validation Service) when creating shipping labels. When you hit the Quote Shipping button, AVS compares the Shipping Address you entered against the address data FedEx uses for actual deliveries. If the address you entered does not agree with FedEx data, this system may modify the address you entered.

Things you may sometimes see:

• Some words may be abbreviated (e.g. "Apartment" may be changed to "APT", "Street" may be changed to "ST", etc).
• Street and city names may be changed to all capital letters.
• City name may actually be CHANGED in some occasions (when two small municipalities have "fuzzy boundaries" or overlapping routes, FedEx AVS may change the city name based on their routing info).

YES! Towards the bottom of the page on which you create your label, there is a blue bar that says "Schedule a Pickup". Just click on the bar to display instructions and a SCHEDULE PICKUP button that allows you to schedule your own pickup.

YES! Towards the bottom of the page on which you create your label, there are several blue bars that provide various FedEx options like Shipment Email Notifications, Schedule a Pickup, and HAL (Hold at Location). Click on the respective bars to see instructions. If you have questions or need help please email us or call us at 404-477-4102, and we'll be glad to help.

One of the Option sections on the page on which you create labels (the blue bars towards bottom of the page) is "Select Label Type (Laser or Thermal"). Click to expand the section, and select whether you want the label(s) you are buying in this session to be formatted for printing on plain paper on a laser or inkjet printer (the default), or on a thermal printer (a 4x6 peel & stick label on a label printer like a Zebra, or Dymo).

This setting applies to all labels purchased in the current buying session only. Once you leave the BuyLabels page and checkout, this option will reset to the default of "Laser". If you want thermal labels, set it back to Thermal each time you place a new order for labels.

• Insulated Shipping Box purchased from Reptiles2You with 3/4" thick foam insulation.
• Deli Cups and/or Cotton Reptile Bags.
• Heat Pack or Cold Pack.
• Fill material (crumpled newspaper, paper towels, foam peanuts, etc).
• Packing tape
• Sharpie type marker
• Any Care Sheets you may want to provide to your customers.
• A Reptiles2You FedEx shipping label!

These are general temperature tolerance guidelines. You should research specific information for the species that you plan to ship and adjust accordingly.

Approved Packaging: Reptiles2You has developed special packaging (boxes, foam, cups, bags, etc) that has been tested and approved by FedEx labs and is available for purchase on Seller's website. Buyer understands and acknowledges that Carrier approves the shipping of items through the Services ONLY in said packaging, and Buyer agrees to use only said Approved Packaging for all shipments through the Services. Said packaging is designed to maximize the integrity of your shipments (strength of boxes, etc), and to make packages easily recognizable if they need to be located by Carrier personnel (in the event of any delays, etc.) Buyer understands and acknowledges that any shipments shipped through the Service NOT in said Approved Packaging may not be eligible for any recourse whatsoever in the event of any problems or damages (including but not limited to lost packages, crushed boxes, damaged contents, etc).

Assemble your shipping box

• Open box and fold the bottom flaps of the box in.
• Tape the bottom of the box in a “H” pattern covering all seams/edges of cardboard.
• Insert the styrofoam insulation (all but the top piece of course!) Insert the bottom panel first, then the side panels.
• Ventilate the shipping box (with a screw driver or something similar, carefully poke a few holes in each side of your shipping box (be sure holes go all the way through the styrofoam insulation)).

Prepare Deli Cup or Cotton Bag

Place Deli Cup or Cotton Bag into Shipping Box

Temperature Regulation (Heat Pack or Cold Pack)

Reptiles and amphibians are ectotherms (they derive heat from their environment rather than producing it internally), so it is very important to maintain an appropriate temperature range within their shipping container.

When considering temperature requirements, consider the temps (highs & lows) not only at your location, but also at the major FedEx hubs (usually Memphis, TN or Indianapolis, IN) and at the destination location as well.

Heat Packs

A good heat pack is soft and pliable, not firm. If a heat pack feels hard or firm, it has likely been activated and will not get hot again - do not use it.

• Reptiles2You offers heat packs in "regular" and and "extended" versions (typically 40 hr is considered "regular", and 60 or 72 hour is "extended (what we offer can change based on availability)). Reptiles and amphibians should always be shipped Priority Overnight (next MORNING delivery), so a 40 hour heat pack is normally adequate. Do NOT use the "hand warmers" typically found at outdoor stores - they get too hot too fast, and don't last very long (usually 12 hours or less).
• Heat packs consume oxygen to generate their heat. Most packs have a red line on one side that is slightly perforated to provide the appropriate amount of oxygen for the pack to work. Be sure this red line faces the open area of your box, and don't cover it up with tape!
• Activate your heat pack - remove from plastic bag, shake it vigorously for 20-30 seconds, wrap it in a towel and let it sit for an hour or so before you place it in the box.
• The heat pack can be taped to the underside of the top insulation panel (tape it at the edges - don't tape over that red line), or wrapped in a paper towel loosely (remember it needs oxygen!) and nestled beside the deli cup or bag that contains your animal - either method typically works OK. If you choose to nestle the heat pack beside the deli cup or cotton bag containing your animal, be sure to place some cushioning material between the heat pack and the container so the hot surface of the pack doesn't contact the container directly - it could get too hot for your animal.
• Do not use more than one heat pack unless you are shipping in a very large box (like our 30"x16"x10"). Two heat packs in smaller boxes can harm or even kill your animal from either too much heat or oxygen deprivation if the box is tightly sealed (remember heat packs consume oxygen as they generate heat!).

Cold Packs

• Reptiles2You offers cold packs in two versions: Cryopak Phase 22 Cold Packs, and Thermafreeze Cold Cells. The Thermafreeze Cold Cells are fine when minimal risk is involved, the Cryopak Phase 22 is preferred when temps are higher and greater protection is required. It's a much better pack - stays colder longer, and can be reused more times.
• Cold packs must be frozen overnight before use for proper performance.
• The cold pack can be taped to the underside of the top insulation panel, wrapped in a paper towel and taped to the top of the deli cup, or simply nestled beside the deli cup or bag that contains your animal - either method typically works OK. If using a cotton bag rather than a deli cup to contain your animal, be sure to place some cushioning material between the cold pack and the bag so the cold surface of the pack doesn't contact the bag directly and possibly harm your animal.
• Typically only one Cryopak Phase 22 is needed, if you are using Thermafreeze Cold Cells use two or three square cells for adequate protection.

Final Steps

• After inserting the animal in its container (deli cup or cotton bag) and placing the heat or cold pack in its proper position, loosely fill the void around your deli cup or bag with some cushioning material (shredded paper, foam peanuts, etc). Don't pack it TIGHTLY, just fill the space so that animal's container doesn't bounce around loosely in the box.
• Place top styrofoam panel into box, then on top of that put in any care sheets, invoices, instructions, etc - anything you want the recipient to see before they see the animals in side), then close top box flaps and tape all edges in a “H” pattern.
• Secure your Reptiles2You shipping label on the top of the box.
• Label the outside of box with the information that is required per The Lacey Act:
  • Common names of animal(s) inside
  • Scientific of animal(s) inside
  • Quantities of each animal contained in the box
    

    To make this easy, we have provided a 4-per page form you can download HERE (designed on Avery peel & stick label format #6878, or you can simply print it on plain paper, cut one out & tape to any open space on your box). BOXES THAT ARE NOT LABELED APPROPRIATELY ARE MUCH MORE LIKELY TO BE OPENED FOR INSPECTION!

• Drop off your package to AN APPROPRIATE FedEx shipping center or wait for your FedEx scheduled Pickup, and RELAX!

There are several different types of FedEx locations:

• FedEx Ship Center - a true "FedEx station" staffed by real FedEx employees, that DOES HANDLE LIVE ANIMALS (this is by far the best choice to receive or ship your reptiles!).

• FedEx Authorized Ship Center - an independently owned businesses licensed by FedEx to handle packages, NOT staffed by real FedEx employees, typically these do NOT HANDLE LIVE ITEMS.
• FedEx Office & Print Ship Center a FedEx location designed towards facilitating small-office needs (printing, making copies, some parcel handling, etc), these do NOT HANDLE LIVE ITEMS.
• FedEx OnSite Ship Center - a network of third party retail locations (e.g. Walgreens, Kroger, etc) that have FedEx shipping services - these do NOT HANDLE LIVE ITEMS.

To find an appropriate FedEx facility in your area, you can just choose HAL (Hold at FedEx Location) tool on our website when creating your label. Or, you can use the FedEx Facility Locator on the FedEx website (be sure to click the "Filter" button to the right of the search box, and be sure there is a checkmark beside "Staffed Location" to see the best choices (i.e. FedEx Ship Centers, staffed by FedEx personnel)).

Contact the facility you plan to use before heading to drop off your first shipment to confirm their operating hours (you don't want to miss the last pickup of the day!). TELL THEM YOU ARE SHIPPING A LIVE HARMLESS REPTILE IN PACKAGING THAT HAS BEEN PRE-APPROVED BY FEDEX. If they say they don't accept live animals for shipment, DON'T WORRY (technically, the FedEx guidelines say they DON'T ship live animals) - that's where Reptiles2You comes in!

Reptiles2You has been approved by FedEx at the corporate level to ship NON-VENEMOUS live animals to both businesses and residences.

But you know how it is - not all the troops on the ground always know what's been done in the war room, so it's not uncommon to find a FedEx employee that doesn't know they CAN accept live animals for shipment. If a true FedEx Ship Center tells you they cannot accept your package, EMAIL US ([email protected]) or call our Customer Service line (404-477-4102) and we will resolve it for you. (You can also ask the FedEx employee to contact the "FedEx Live Animal Desk" (they will know how to contact them), and they can confirm that we are authorized.)

Important HOLD AT LOCATION Info

If you want your package to be held at the destination FedEx location for your customer to pickup, ship to a true FEDEX SHIP CENTER.

SOME of the "FedEx Authorized Ship Centers" will allow live animals to be held there for customer pickup, but SOME WILL NOT. If you must ship "Hold for Pickup" to a FedEx Authorized Ship Center, CALL THEM FIRST TO BE SURE THEY WILL ACCEPT A LIVE ANIMAL AS A HOLD FOR PICKUP SHIPMENT.

You CANNOT ship to or ship from a FedEx Office & Print Ship Center or a FedEx OnSite Ship Center - THEY WILL NOT ALLOW LIVE ANIMALS TO BE DROPPED OFF, HELD, OR RECEIVED AT THESE LOCATIONS.

We encourage all reptile and amphibial shippers to read and become familiar with:

• Title 50 Part 14: Wildlife and Fisheries Importation, Exportation, and Transportation of Wildlife
• The Lacey Act

Having the Shipping Address on your label properly configured can prevent problems and help ensure successful on-time deliveries. Here are a few tips to follow to be sure your label is formatted properly:

• Put ONLY the building number and street name in the Address 1 field - do NOT put "ADDRESS QUALIFIERS" (Apt #, Lot #, Suite #, etc) in Address 1 field)
• Put "address qualifiers" ("Apt #, Lot #, Attn: Joe Blow", etc) in the Address 2 field - NOT in Address 1.
• Use a 9-digit zip (zip + 4) if you know it. (It's not mandatory, but will help ensure successful delivery of your shipment. If you don't know the extra 4 digits don't worry - we utilize FedEx AVS (explained below) which usually fills it in for you).

When you select previously saved addresses from the drop down boxes on the Shipping Labels page, be sure they are structured properly as described above - ADDRESS QUALIFIERS "Apt #, Lot #", etc) CANNOT BE IN THE ADDRESS 1 FIELD! If your saved addresses are formatted incorrectly, EDIT/CHANGE THEM in your My Account Address Book HERE)!

In order to help ensure successful deliveries, Reptiles2You utilizes FedEx AVS (Address Validation Service) when creating shipping labels. When you hit the Quote Shipping button, AVS compares the Shipping Address you entered against the address data FedEx uses for actual deliveries. If the address you entered does not agree with FedEx data, this system may modify the address you entered.

Things you may sometimes see:

• Some words may be abbreviated (e.g. "Apartment" may be changed to "APT", "Street" may be changed to "ST", etc).
• Street and city names may be changed to all capital letters.
• City name may actually be CHANGED in some occasions (when two small municipalities have "fuzzy boundaries" or overlapping routes, FedEx AVS may change the city name based on their routing info).

FedEx routing codes are just below the tracking number on the labels:

We believe FedEx typically does a better job with live shipments than any other carrier. Are they perfect? No, but they're good. Our sister company Ghann's Cricket Farm has been shipping live crickets since 1952 (that's a long time!), and has used just about every carrier there is. Their experience with FedEx was better overall than any of the others. Also, as many of you probably know, Reptiles2You owners Clay Ghann and Debbie Price were both involved with Reptiles Express from its beginning (Clay was co-owner of RE, Debbie was customer service manager). RE used UPS for a little while in the beginning, then switched to FedEx, so, we have experience with both carriers, and prefer FedEx.

They don't for just anyone, you have to get certified with them. Live animal transport is tricky business, and the carriers typically DON'T want to do it. Reptiles2You has reached agreements with FedEx that not only allow you to ship your reptiles with them, they even give us special treatment that other (smaller) shippers don't get. FedEx has a Premiere Customer Service team that only high-volume shippers like us have access to, so you can rest assured that your precious animals have the best care and service they can possssibly get when you ship with us.

There are several reasons why using Reptiles2You is better than getting certified yourself:

• You avoid the FedEx certification process (it's lengthy, time consuming, and can be costly).
• Typically FedEx only allows certified live animal shippers to ship B2B (business to business - no residences). Reptiles2You is FedEx certified to ship to and from both businesses AND residences.
• FedEx is hesitant to allow even certified reptile shippers to ship snakes. Reptiles2You is certified to ship all non-venomous reptiles - including snakes - to and from businesses and residences.
• We are experts when it comes to moving live animal shipments through the system. When there are problems, we know who to call, what to do, and how to get it done.

• You SAVE MONEY by shipping with Reptiles2You. Our high-volume discounts mean you will typically save at least 35% vs FedEx published rates!

Of course, didn't you see Snakes on a Plane? :-) YES, your animals are fine on planes. FedEx puts all Reptiles2You packages in special cargo areas that are not only pressurized, but temperature controlled as well (55 - 70 F).

The best way is for you to drop off your package at a FedEx Ship Center - find one near you with the FedEx Locator tool. Set the filter on the FedEx Locator tool to show only TRUE "FEDEX SHIP CENTER" locations! (3rd party locations - aka "FASC" ("FedEx Authorized Ship Centers" - like FedEx Office Stores, Postal Connection, etc) typically do NOT accept live animals for shipment.) Or, if you prefer, while you are purchasing a label on our site you can schedule a pickup (for a small fee FedEx will send a driver to pick up your package at your location!).

If you purchased a label planning to ship right away but your plans change, don't worry - your label is good for a little while (a few weeks at least). FedEx does "recycle" tracking numbers though, so the tracking number on a label you bought last week will eventually come up for re-use by FedEx on another shipment, in all likelihood one booked by someone else (if the same number comes up for YOU again - go to Vegas!). So in theory if you wait TOO long to use your label and FedEx reissues that tracking number, there could be two packages in the FedEx system with the same tracking number - which would not be good! Waiting a few days (or even a couple of weeks) is fine, but if you have to wait longer than that, we advise you contact us to cancel your order (we'll gladly refund your money), and then just buy a new label.

Try using a different browser. Strange problems like this are often related to web browser quirks. Different browsers (Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Firefox, etc) behave differently, and security settings within each browser can affect the way pages and documents are displayed (or NOT displayed as in the case of blank labels). Also as browsers are updated to latest versions to fix bugs, sometimes new bugs are CREATED (welcome to the wonderful world of computing!)

Overall, we recommend GOOGLE CHROME as the best browser to use when interacting with our site and printing your shipping labels. We have had several incidents of people using MS EDGE that could not see or print their shipping labels - when they hit the PRINT LABEL button, they saw a blank pdf page or an incomplete label (missing a barcode, or some other data). Using Google Chrome these same labels often appeared and printed just fine. So the bottom line is, if you experience strange behavior, try using a different browser. If the problem persists, please report it to us.

Reptiles2You sources shipping supplies (boxes, bags, cups/lids, etc) from various manufacturers around the globe. Specific products we offer for sale, or manufacturers we procure from may change from time to time as new products and/or sources are discovered and vetted.

We guarantee all shipping supplies we sell to be high quality products that perform well for the purposes intended (temporarily housing reptiles for displaying or shipping).

Orders for shipping supplies are shipped from our Augusta, GA warehouse ASAP after receipt on Monday thru Thursday. Our GOAL (not a guarantee) is that all orders received before 2:00p ET will be shipped out the same day, orders received AFTER 2:00p ET will be scheduled to ship the next shipping day (meaning Mon - Thurs as our warehouse is closed on Fridays).

Please note that when volume is heavy shipping may be delayed another business day.

If you have an urgent need for an order to be shipped out on a Friday, email us and we will try to accommodate.

Please check all shipping supplies orders promptly upon receipt!

In the event you are dissatisfied with any shipping supplies product you purchased directly from Reptiles2You.com, or if there is a problem with your order (received incorrect quantity of an item, an item is damaged, etc) notify us within 30 days and we will do our absolute best to resolve the issue and make you a happy customer (typically with either a refund, replacement, or by sending you anything that was missing from your order - and we'll pay the freight!).

Problems reported more than 30 days from order date up to 90 days from order date will be reviewed for POSSIBLE remedy, but we cannot guarantee replacement or refunds on any issues reported that long after the original order date. If we determine that product replacement IS appropriate between 30 - 90 days from order date, customer must pay the freight charges.

Issues reported more than 90 days after order date are not eligible for replacements or refund.

Reptiles2You is proud to announce a partnership with Canadian import specialist Reptile Express to transport reptiles and amphibians to and from Canada!

Reptile Express (NOT ReptileS Express) is a live reptile/amphibian shipping & logistics company based in Ontario with a decade of expertise in facilitating live animal shipments throughout Canada. We have formed an alliance with them to provide EASY and COST EFFECTIVE transportation of live reptiles & amphibians from the USA to Canada and vice versa.

The experts at Reptile Express handle ALL the necessities on both sides of the border: US Fish & Wildlife inspection, Canadian Customs clearance, payment of all import/export fees on your behalf, and finally the actual shipping of your precious animals to their final destinations anywhere in Canada.

The process Reptiles2You has developed with Reptile Express makes it simple for you:

• American shippers ship your animals to the Reptile Express office in Lewiston, NY using Reptiles2You services. Get a quote on shipping to the Reptile Express facility with our Quick Quote Tool (use 14092 as the Ship To Zip Code).
• Reptile Express collects the animals there and handles all inspection and fee payment processes, and physically transports them across the Canadian border for the next required inspection by Canadian officials.
• After final inspection/clearance in Canada, Reptile Express ships your animal to its final Canadian destination.

We even provide a special coupon code for a discount off our already low normal rates for the American leg of each shipment bound for Canada! (Reptile Express gives you the code prior to shipment).

Both CITES and NON-CITES animals can be shipped (search the CITES database for your species), full details and pricing information on our service can be found HERE.

When you’re ready to schedule a shipment, email Reptile Express or call them at 888-949-SHIP (7447).

Reptiles2You + Reptile Express = Reptiles2Canada!