FedEx posts important information about service delays on their website - before shipping, we strongly recommend checking for their latest updates at FedEx Service Alerts.

We also post updates and useful info on our Reptiles2You Facebook page.

We are still seeing slightly more than normal amount of delays and delivery problems throughout the FedEx network - particularly with FedEx GROUND shipments (which should never be used for live items of course - dry goods only!). We recommend shipping live items on Tuesday or Wed as the overall volume in the FedEx system may be a little lower, meaning less chance of delays.

All FedEx service failure guarantees are still suspended, and they are still not honoring all delivery signature requests - so don't purchase delivery signatures - save your money.

Monday is the busiest day for FedEx, please consider shipping on Tuesday or Wednesday rather than Monday to reduce chances of delays in transit. We also suggest not shipping live items on Thursdays unless absolutely necessary, as a delay could mean your shipment is not delivered until the following MONDAY. Since many delays are due to heavy volume at the destination areas, we highly recommend shipping "HAL" ("Hold at Location") to a FedEx facility and allow your recipient pick up there to avoid "last mile" delays. 

FedEx is in the process of upgrading their labeling infrastructure (label formats, software, etc). Labels you get from our site are in their new format, but if the label is for a HAL (Hold at Location) shipment, some FedEx stations are unable to scan them properly (yes - the labels we provide to you are actually created by FedEx, in their designated format, and their own scanners cannot read them properly).

FedEx says they are working to resolve the issue, but it may take some time (we're told it should be resolved by December). Meanwhile, many FX stations are printing an ADDITIONAL label to apply to HAL shipments to ensure proper routing. If you are dropping off more than one package, only give the FX clerk ONE AT A TIME to ensure that additional labels they may print are not applied to the wrong package.

Orders for shipping supplies are shipped from our Augusta, GA warehouse (Ghann's Cricket Farm) Monday thru Thursday. In the past we have shipped supplies orders the same day on orders received before 2:00p ET, but due to a significant increase in volume of both our R2You shipping supplies orders and Ghann's cricket shipments we can no longer guarantee same day shipping. Orders will be shipped ASAP after receipt, and in most cases will probably be shipped the same day, but in some cases it may be one or two business days after we receive the order - so plan accordingly. CLICK HERE for more detailed info

If you have an urgent need for an order to be shipped out on a Friday, email us and we will try to accommodate.

Reptiles2You can help facilitate shipping into Canada via our partnership with Canadian import specialist Reptile Express - DETAILS HERE. (Note: this is the ORIGINAL "Reptile Express" in CANADA - NOT the American company that goes by by a similar name.)

Packages can be REFUSED BY FEDEX or delayed in transit if not labeled properly.

Both the Lacey Act and IATA (International Air Transport Association) require that all packages containing live animals be properly identified and labeled, and FEDEX REQUIRES THIS AS WELL.

Requirements in some states may differ slightly (we suggest checking with individual state FWS offices for complete info), but generally speaking requirements are:

• Common name of species in package
• Scientific name of species in package
• Quantity of animals in package

Florida and California are known to be especially vigilant about inspections/citations, and lately we have heard reports of other states tightening up as well.

On our FAQ page we provide a fillable PDF form (you can fill it out on your computer and print it out). Be sure the label is securely attached to your package, that it does not cover any part of the FedEx label (placing it on one SIDE works well), and taped over completely with clear tape for protection. (Our label also reminds FedEx employees that Reptiles2You is officially approved to ship live animals to businesses and residences (helps prevent over-zealous FX employees from refusing to accept your pkg)). Be sure to also include the same information INSIDE the box (under top flaps on top of foam insulation).