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IMPORTANT ANNOUNCEMENTS

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FedEx Indianapolis Shooting Fund(4/22/21)

We are deeply saddened by the tragic shooting that occurred at the FedEx Ground facility in Indianapolis on April 15, 2021. A GoFundMe has been established to help the families of the victims. Both Reptiles2You and our sister company Ghann's Crickets have donated, we hope many of you in the reptile community will as well. DONATE HERE

ALERT! SCAMMER USING REPTILES2YOU NAME(3/16/21)

It has come to our attention that a SCAMMER has used our name and logo in FAKE COMMUNICATIONS in an attempt to defraud.

We received communication from someone in the process of buying a snake (a GTP) from an unfamiliar Seller online. This buyer said the Seller-SCAMMER sent them THIS MESSAGE representing themselves as Reptiles2You in an attempt to get this Buyer to send them money in advance of shipping the snake. The Buyer was suspicious of the situation as well as the wording & grammar in the communication, and thankfully contacted us to check - we told him right away it was FRAUDULENT!

The Seller-SCAMMER initially requested the money be sent in bitcoin or via MoneyGram. When the Buyer balked at that, the Seller-SCAMMER then provided a Paypal account to send the money to, in the name of Michael Chege under email address michaelchege202@gmail.com. Another email address believed to be associated with the Seller-SCAMMER is kinyungombi@gmail.com, as well as THIS Facebook account which WAS in the name of Emilia Zangue until a few days ago, and has now been changed to the name Mary Zangue. BEWARE OF DEALS OR PEOPLE THAT DON'T FEEL RIGHT!!

Problematic FedEx Locations - Avoid These(4/10/21)

The VAST majority of FX locations provide excellent service and great results for our customers. However, occasionally there are locations that are problematic and we recommend avoiding. We will maintain a list of such stations here, organized by state.

ROCHESTER, MN (4/2021) - the FX Ship Center at 7800 Leqve Dr SW, Rochester, MN 55902 apparently handles lots of shipments that contain DRY ICE. Live animals cannot ship in close proximity with dry ice, so this station often cannot accept live items for shipment. Unfortunately the next closest FX staffed location is 79 miles away at 9219 Grand Ave S, Bloomington, MN 55420.

PORTLAND, OR (5/2021) - the FedEx HAL (Hold at Location) lookup function returns the address 5159 NE Cornfoot Dr, Portland, OR 97218 as a valid location for HAL, but this facility is actually at an AIRPORT, and FX typically doesn't like us using airport locations to ship to (security issues). There is a FX staffed location 6 miles away at 4344 N Port Center Way, Portland, OR 92717 - we recommend using that for HAL shipments to this area.

Best Days to Ship - and to NOT Ship

NEVER SHIP LIVE ITEMS ON A FRIDAY! We currently do not provide Saturday delivery service via our website. Items shipped on a Friday will not be delivered until MONDAY, which could easily result in a DOA animals.

Monday is the busiest day of the week for FedEx (delays are more likely), and shipping live items on Thursdays is a little more risky as a delay could mean your shipment is not delivered until the following MONDAY.

BEST Days to ship live items: TUESDAY & WEDNESDAY.

Also, since delays are often due to heavy volume at the destination areas, we recommend shipping "HAL" ("Hold at Location") to a FedEx facility and allow your recipient pick up there to avoid "last mile" delays. HAL can be selected on the Shipping Labels page when purchasing your label.

FedEx Service Alerts - Check Before You Ship!

FedEx posts important information about service delays on their website - before shipping, we strongly recommend checking for their latest updates atFedEx Service Alerts.

We also post updates and useful info on ourReptiles2You Facebook page.

HAL (Hold at Location) Shipments May Require Additional Labels(1/18/21) (1/18/21)

FedEx is in the process of upgrading their labeling infrastructure (label barcode format, software, etc). Labels you get from our site are in their new format, but if the label is for a HAL (Hold at Location) shipment, some FedEx stations are unable to scan the new barcode properly (yes - the labels we provide to you are actually created by FedEx, in their designated format, and some of their own scanners cannot read them properly).

FedEx had said they would have their entire system updated by Christmas 2020, but apparently that did not happen - we are hearing reports that some FX stations are still printing the additional small barcode label to apply to HAL shipments. YOU DON'T NEED TO DO ANYTHING - the FX agent will know when they scan your package if the additional label is required. (Just be advised that if you are dropping off more than one package, only give the FX clerk ONE AT A TIME to ensure that additional labels they may print are not applied to the wrong package.)

Shipping to CANADA

Reptiles2You can help facilitate shipping into Canada via our partnership with Canadian import specialist Reptile Express - DETAILS HERE. (Note: this is the ORIGINAL "Reptile Express" in CANADA - NOT the American company that goes by by a similar name.)

Avoid Delays with Proper Labeling

Packages can be REFUSED BY FEDEX or delayed in transit if not labeled properly.

Both the Lacey Act and IATA (International Air Transport Association) require that all packages containing live animals be properly identified and labeled, and FEDEX REQUIRES THIS AS WELL.

Requirements in some states may differ slightly (we suggest checking with individual state FWS offices for complete info), but generally speaking requirements are:

Common name of species in package
Scientific name of species in package
Quantity of animals in package

Florida and California are known to be especially vigilant about inspections/citations, and lately we have heard reports of other states tightening up as well.

On ourFAQ pagewe provide afillable PDF form(you can fill it out on your computer and print it out). Be sure the label is securely attached to your package, that it does not cover any part of the FedEx label (placing it on one SIDE works well), and taped over completely with clear tape for protection. (Our label also reminds FedEx employees that Reptiles2You is officially approved to ship live animals to businesses and residences (helps prevent over-zealous FX employees from refusing to accept your pkg)). Be sure to also include the same information INSIDE the box (under top flaps on top of foam insulation).

Testimonials

Debbie - I enjoyed meeting you at the show in Pomona, and have already begun using Reptiles2You for my shipments! (Even though I still have credit on account with another shipping company - I don't want to give that other company the chance to mess up ANOTHER cold-weather shipment for me!!). I totally understand now why people rant and rave about Reptiles2You and your customer service - I can tell from our conversation at the show and from my experience using Reptiles2You so far that you stay on top of things! Shipping can be stressful, it feels good knowing my animals are being sent out into the world with you as their "guardian angel" to watch over them - SO GLAD to be a Reptiles2You customer now!

Kim Calhoun, The Gecko Geek

More Testimonials