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IMPORTANT ANNOUNCEMENTS

Service Status Update - 5/18/20

MEMORIAL DAY - FEDEX CLOSED - remember that next Monday 5/25/20 is Memorial Day, FedEx Express will NOT be operating. Please do NOT ship any animals this Thursday, 5/21/20 - if delays were to occur your shipment may not arrive until TUESDAY of next week!

Flooding is affecting shipments in Michigan. Flooding is causing hazardous conditions in parts of Mid-Michigan, service delays and disruptions can be anticipated for inbound and outbound shipments in that area. Please contact recipients to confirm they are able to get service before shipping there.

FedEx EXPRESS continues to experience increased delays due to increased demand.

Monday is the busiest day for FedEx, please consider shipping on Tuesday or Wednesday rather than Monday to reduce chances of delays in transit. We also STRONGLY suggest not shipping live items on Thursdays unless absolutely necessary, as a delay could mean your animal is not delivered until the following MONDAY. 

FedEx GROUND is experiencing substantial delays as there has been a surge of package volume due to e-commerce growth during the coronavirus pandemic. FedEx says they are working with their service providers to implement contingency plans designed to restore service levels.

FedEx still has ALL delivery guarantees suspended and they are not collecting physical signatures upon delivery.

Although most states are continuing to reopen more businesses, deliveries can still be impacted at the local level when the recipient is unable to receive the shipment due to state or local restrictions, so please continue to contact your recipient before shipping to verify their ability to receive your shipment.

The most current FedEx alert information is always available at FedEx Service Alerts.


We also post updates and useful info on our Reptiles2You Facebook page.

Thanks everyone, and please stay safe.
--
Clay Ghann & Debbie Price, Reptiles2You, LLC


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Shipping Supplies
5/12/20 - IMPORTANT UPDATEOur Shipping Supplies policies have been updated -CLICK HERE!
Orders for shipping supplies are shipped from our Augusta, GA warehouse (Ghann's Cricket Farm) Monday thru Thursday. In the past we have shipped supplies orders the same day on orders received before 2:00p ET, but due to a significant increase in volume of both our R2You shipping supplies orders and cricket shipments (we are bursting at the seams - and we THANK YOU!), we can no longer guarantee same day shipping on shipping supplies orders. Orders will be shipped ASAP after receipt, but in many cases that will likely be at least one business day after we receive the order - so plan accordingly! If you have an urgent need for an order to be shipped out on a Friday, email us and we will try to accommodate.

Shipping to CANADA
Reptiles2You can help facilitate shipping into Canada via our partnership with Canadian import specialist Reptile Express - DETAILS HERE. (Note: this is the ORIGINAL "Reptile Express" in CANADA - NOT the American company that goes by by a similar name.)

Avoid Delays with Proper Labeling
Packages can be REFUSED BY FEDEX or delayed in transit if not labeled properly.

Both the Lacey Act and IATA (International Air Transport Association) require that all packages containing live animals be properly identified and labeled, and FEDEX REQUIRES THIS AS WELL.

Requirements in some states may differ slightly (we suggest checking with individual state FWS offices for complete info), but generally speaking requirements are:
  • Common name of species in package
  • Scientific name of species in package
  • Quantity of animals in package
Florida and California are known to be especially vigilant about inspections/citations, and lately we have heard reports of other states tightening up as well.

On our FAQ page we provide a fillable PDF form (you can fill it out on your computer and print it out). Be sure the label is securely attached to your package, that it does not cover any part of the FedEx label (placing it on one SIDE works well), and taped over completely with clear tape for protection. (Our label also reminds FedEx employees that Reptiles2You is officially approved to ship live animals to businesses and residences (helps prevent over-zealous FX employees from refusing to accept your pkg)). Be sure to also include the same information INSIDE the box (under top flaps on top of foam insulation).

FedEx Address Validation Service
Our site utilizes the FedEx AVS (Address Validation Service) to help ensure successful delivery of your shipments. Please see important info here about what it does, and tips for addressing your labels properly.

Reptiles2You Membership

Reptiles2You provides discounted FedEx shipping services to our registered members. Reptiles2You is FREE TO JOIN, simply click the button below to sign up and start saving money today!

Testimonials


We have been doing business with Debbie for quite a while now, and all I can say is there isn't anyone I would rather work with. She is in a class by herself when it comes to customer service and is always on top of things. Good luck Reptiles2you, in my book you guys are already on top!

Chris & Simone Shaver, Chimera Reptiles

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