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IMPORTANT ANNOUNCEMENTS

NEVER SHIP LIVE ITEMS ON FRIDAY!!!

Hurricane Sally
9/15/20 - Hurricane Sally will bring hazardous conditions to significant portions of the northern Gulf Coast (including FL, AL, MS, and LA). Hurricane conditions are expected, including including "historic flooding". Please DO NOT SHIP to these areas until conditions have improved - which should be next week.

Western Wildfires
9/12/20 - The wildfires in the western USA are causing hazardous conditions across portions of California, Oregon, and Washington. Although contingency plans are in place, some FedEx service delays and disruptions can be anticipated for inbound and outbound shipments across portions of these areas. Please contact recipients to confirm they are able to get service before shipping there.

9/19/20 - FedEx has asked that GROUND shipments to the Portland, OR area be HELD until conditions improve - please do not ship ANYTHING to Portland, OR until further notice.

HAL (Hold at Location) Shipments May Require Additional Labels
9/17/20 - FedEx is in the process of upgrading their labeling infrastructure (label formats, software, etc). Labels you get from our site are in their new format, but if the label is for a HAL (Hold at Location) shipment, some FedEx stations are unable to scan them properly (yes - the labels we provide to you are actually created by FedEx, in their designated format, and their own scanners cannot read them properly).

FedEx says they are working to resolve the issue, but it may take some time (we're told it should be resolved by December). Meanwhile, many FX stations are printing an ADDITIONAL label to apply to HAL shipments to ensure proper routing. If you are dropping off more than one package, only give the FX clerk ONE AT A TIME to ensure that additional labels they may print are not applied to the wrong package (a couple customers have reported that happening, resulting in packages going to wrong destinations).

General FedEx Operations
9/12/20 - Although FedEx continues to say their services "are approaching normal operations", we are still seeing a greater than normal amount of delays and delivery problems, particularly in areas that are still experiencing "active social unrest" (rioting!). Since many delays are due to heavy volume at the destination areas, we highly recommend shipping "HAL" ("Hold at Location") to a FedEx facility and allow your recipient pick up there to avoid "last mile" delays. 

All FedEx service failure guarantees are still suspended, and they are still not honoring all delivery signature requests - so don't purchase delivery signatures - save your money.

Monday is the busiest day for FedEx, please consider shipping on Tuesday or Wednesday rather than Monday to reduce chances of delays in transit. We also STRONGLY suggest not shipping live items on Thursdays unless absolutely necessary, as a delay could mean your shipment is not delivered until the following MONDAY. 


FedEx GROUND is still experiencing significant delays due to the increase in package volume caused by e-commerce growth during the coronavirus pandemic. FedEx continues to state they are working with their service providers in attempts to maintain the highest level of service possible.

The most current FedEx alert information is always available at FedEx Service Alerts.

We also post updates and useful info on our Reptiles2You Facebook page.
 
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Shipping Supplies
IMPORTANT UPDATE to our Shipping Supplies Policies - CLICK HERE!
Orders for shipping supplies are shipped from our Augusta, GA warehouse (Ghann's Cricket Farm) Monday thru Thursday. In the past we have shipped supplies orders the same day on orders received before 2:00p ET, but due to a significant increase in volume of both our R2You shipping supplies orders and Ghann's cricket shipments (we are bursting at the seams - and we THANK YOU!), we can no longer guarantee same day shipping. Orders will be shipped ASAP after receipt, but in many cases that will likely be at least one business day after we receive the order - so plan accordingly! If you have an urgent need for an order to be shipped out on a Friday, email us and we will try to accommodate.

Shipping to CANADA
Reptiles2You can help facilitate shipping into Canada via our partnership with Canadian import specialist Reptile Express - DETAILS HERE. (Note: this is the ORIGINAL "Reptile Express" in CANADA - NOT the American company that goes by by a similar name.)

Avoid Delays with Proper Labeling
Packages can be REFUSED BY FEDEX or delayed in transit if not labeled properly.

Both the Lacey Act and IATA (International Air Transport Association) require that all packages containing live animals be properly identified and labeled, and FEDEX REQUIRES THIS AS WELL.

Requirements in some states may differ slightly (we suggest checking with individual state FWS offices for complete info), but generally speaking requirements are:
  • Common name of species in package
  • Scientific name of species in package
  • Quantity of animals in package
Florida and California are known to be especially vigilant about inspections/citations, and lately we have heard reports of other states tightening up as well.

On our FAQ page we provide a fillable PDF form (you can fill it out on your computer and print it out). Be sure the label is securely attached to your package, that it does not cover any part of the FedEx label (placing it on one SIDE works well), and taped over completely with clear tape for protection. (Our label also reminds FedEx employees that Reptiles2You is officially approved to ship live animals to businesses and residences (helps prevent over-zealous FX employees from refusing to accept your pkg)). Be sure to also include the same information INSIDE the box (under top flaps on top of foam insulation).

FedEx Address Validation Service
Our site utilizes the FedEx AVS (Address Validation Service) to help ensure successful delivery of your shipments. Please see important info here about what it does, and tips for addressing your labels properly.

Reptiles2You Membership

Reptiles2You provides discounted FedEx shipping services to our registered members. Reptiles2You is FREE TO JOIN, simply click the button below to sign up and start saving money today!

Testimonials


We have been doing business with Debbie for quite a while now, and all I can say is there isn't anyone I would rather work with. She is in a class by herself when it comes to customer service and is always on top of things. Good luck Reptiles2you, in my book you guys are already on top!

Chris & Simone Shaver, Chimera Reptiles

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