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IMPORTANT ANNOUNCEMENTS

Coronavirus Update - 3/24/20
FedEx shipments ARE continuing to move within the USA. FedEx is classified as an "essential business" due to the critical role they play in moving necessary goods (about 70% of the medical supplies that are shipped throughout the USA are via FedEx), so they are allowed to continue to operate even under the State of Emergency and SIP (Shelter in Place) orders that have been issued in some areas.

HOWEVER, FedEx has temporarily suspended all on-time guarantees until further notice - no refunds for late packages.

FedEx has also curtailed the collection of any physical signatures upon delivery - they only ask recipient to show an ID, but no physical sig will be required regardless of what sig type you choose.


Deliveries are impacted on a local level when the recipient is unable to receive the shipment due to state or local restrictions - which obviously can vary greatly in different areas - so we strongly advise that for any shipments you are making, contact your recipient first to verify their ability to receive your shipment.

Our best advice to everyone right now is to follow the CDC's recommendations which can be found HERE, and to try to continue to live life as normally as possible given the unprecedented circumstances we are facing. We are strong people and a strong country - we will get through this.

REMEMBER - the most current FedEx alert information is always available at FedEx Service Alerts.


We also post updates and useful info on our Reptiles2You Facebook page.
Thanks everyone, and please stay safe.
--
Clay Ghann & Debbie Price, Reptiles2You, LLC


Scheduled FedEx Computer Systems Disruption
Beginning Saturday, March 28, 2020 at 9:00p CT, FedEx will be performing scheduled maintenance on their computer systems for approximately TWO HOURS. During this time you will not be able to get quotes or create labels.

Reptiles2You is Mobile Device Compatible
Get Quick Quotes, PURCHASE SHIPPING LABELS and all our other products using your phone or tablet!

Shipping to CANADA
Reptiles2You can help facilitate shipping into Canada via our partnership with Canadian import specialist Reptile Express - DETAILS HERE. (Note: this is the ORIGINAL "Reptile Express" in CANADA - NOT the American company that goes by by a similar name.)

Dry Goods Shipping
Orders for dry goods (packaging supplies) are shipped from our Augusta, GA warehouse Monday thru Thursday with a same day shipping cutoff time of 2:00p ET (orders placed after 2:00p ET will be shipped the next shipping day). If you have an urgent need for an order to be shipped out on a Friday, email us and we will try to accommodate.

Avoid Delays with Proper Labeling
Packages can be REFUSED BY FEDEX or delayed in transit if not labeled properly.

Both the Lacey Act and IATA (International Air Transport Association) require that all packages containing live animals be properly identified and labeled, and FEDEX REQUIRES THIS AS WELL.

Requirements in some states may differ slightly (we suggest checking with individual state FWS offices for complete info), but generally speaking requirements are:
  • Common name of species in package
  • Scientific name of species in package
  • Quantity of animals in package
Florida and California are known to be especially vigilant about inspections/citations, and lately we have heard reports of other states tightening up as well.

On our FAQ page we provide a fillable PDF form (you can fill it out on your computer and print it out). Be sure the label is securely attached to your package, that it does not cover any part of the FedEx label (placing it on one SIDE works well), and taped over completely with clear tape for protection. (Our label also reminds FedEx employees that Reptiles2You is officially approved to ship live animals to businesses and residences (helps prevent over-zealous FX employees from refusing to accept your pkg)). Be sure to also include the same information INSIDE the box (under top flaps on top of foam insulation).

FedEx Address Validation Service
Our site utilizes the FedEx AVS (Address Validation Service) to help ensure successful delivery of your shipments. Please see important info here about what it does, and tips for addressing your labels properly.

Reptiles2You Membership

Reptiles2You provides discounted FedEx shipping services to our registered members. Reptiles2You is FREE TO JOIN, simply click the button below to sign up and start saving money today!

Testimonials


I have been shipping reptiles with Debbie Price for many years and have always received fast, reliable customer service. In the event of a carrier mishap Debbie quickly tracks down my package and gets it moving again. I feel safe shipping with Reptiles2You because I know Debbie truly CARES about the animals. I wouldn’t use anyone else - thank you Debbie and Clay!

Jessica, GeckoBabies.com

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